Qwitly Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Qwitly, a digital smoking cessation program. This Privacy Policy explains how we collect, use, share, and protect your personal and health-related information when you use our website, mobile platform, and services.

By using Qwitly, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

Qwitly is a remote, subscription-based smoking cessation service that uses digital intake forms, secure messaging, and prescription fulfillment to help eligible patients quit smoking. We are committed to protecting your privacy and securing your personal health information in compliance with:

• The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Applicable federal and state privacy laws

2. Information We Collect

We collect both personal information and protected health information (PHI) to provide you with medical care and support.

a. Information You Provide

When you sign up, complete your intake, or use our services, we may collect:

• Full name, date of birth, contact information, ZIP code
• Gender, biological sex, and other demographic data
• Medical history, current medications, allergies, psychiatric history
• Lifestyle information (e.g., tobacco use, alcohol, substance use)
• Insurance/payment data (if applicable)
• Health-related forms, consent signatures, and messages

b. Automatically Collected Information

When you use our website or app, we may also collect:

• Device identifiers (e.g., IP address, browser type, OS)
• Usage data (e.g., which pages you visit, session times)
• Cookies and similar tracking technologies for site functionality and analytics

3. How We Use Your Information

We use your information only for purposes directly related to providing and supporting your healthcare:

• To assess your eligibility for the Qwitly program
• To deliver and manage your care (including medication prescriptions)
• To communicate securely via email or messaging platforms
• To coordinate with pharmacies for prescription fulfillment
• To improve our services and technology
• To comply with legal or regulatory obligations

We do not sell your data. We never share your identifiable health information for advertising purposes.

4. How We Share Your Information

We may share your information with the following, only as necessary to deliver care or meet legal requirements:

• Licensed healthcare providers who review your medical history and prescribe treatment
• Pharmacies that fulfill your prescriptions
• Technology partners who help us manage secure forms, portals, and communications
• Third-party service providers for business operations (e.g., payment processors, hosting)
• Regulatory authorities or law enforcement, as required by law or court order

All vendors handling protected health information on our behalf are required to sign HIPAA-compliant Business Associate Agreements (BAAs) and meet industry security standards.

5. Your Rights and Choices

You have rights regarding your health and personal data:

• Right to Access: You may request a copy of your health data or records.
• Right to Amend: You may ask to correct inaccurate information.
• Right to Restrict: You may request limits on how your data is used or shared.
• Right to Revoke Consent: You may withdraw consent for participation at any time.
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

To exercise your rights, contact us at privacy@qwitly.com or through your patient portal.

6. Data Security

We implement physical, administrative, and technical safeguards to protect your data, including:

• Encryption of all stored and transmitted health data
• Secure login and identity verification
• Role-based access controls for staff
• Regular audits and compliance monitoring

While we do our best to protect your data, no system is 100% secure. You are responsible for protecting your login credentials and reporting any suspected breaches.

7. Data Retention

We retain your data only as long as necessary to:

• Provide you with ongoing care
• Comply with legal and regulatory requirements
• Maintain records for audits and continuity of care

Once retention periods expire, your data is securely deleted or anonymized.

8. Use of Cookies and Analytics

Qwitly uses cookies and third-party analytics (e.g., Google Analytics) to improve our website performance and user experience. These tools collect non-identifiable data about your interactions with our site.

You can disable cookies in your browser settings, though this may limit functionality.

9. Minors and Eligibility

Qwitly is intended for use by individuals aged 18 and older. We do not knowingly collect personal health information from children or minors under 18. If we learn that a minor has submitted information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes or service improvements. If we make material changes, we will notify users via email or app notification. The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or our privacy practices, please contact:

Qwitly Privacy Officer
Email: privacy@qwitly.com
Phone: [Insert support line]
Address: [Insert legal business address]

By using Qwitly, you acknowledge that you have read and agree to this Privacy Policy.